gifts: gift voucher questions

redeeming gift vouchers

How do I redeem a gift voucher?

Please call our bookings hotline 1300 663 634 and have your voucher handy and quote the reference number printed on the voucher.

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Booking a skydive

Can I book a skydive date and time online using a gift voucher?

Not quite yet. In the meantime, please call us on 1300 663 634.

Purchasing a gift voucher

Can I purchase a gift voucher online?
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How long is a gift voucher valid?

As of 6th December 2012, gift vouchers purchased directly through Skydive the Beach Sydney are valid for 18 months from the date of purchase.

Can I buy a gift voucher from outside Australia?

Yes, you can buy a gift voucher from anywhere in the world.  Click on the book now button to make your purchase.

Can I use a gift voucher for a promotion?

Yes, gift vouchers may be used for promotional activity but you must obtain prior written authorisation from Skydive the Beach Sydney.  To do so please contact our Marketing Department on +61 2 4225 8444 or email marketing@skydivethebeach.com

What happens if I lose my voucher or if it is stolen?

Treat your voucher like cash and take care not to lose it. Lost or stolen gift vouchers are non-refundable and no replacements are available. If your voucher is lost or stolen you are unable to redeem your skydive and will be required to purchase a new voucher.

Delivery

How will the gift voucher be delivered?

Most of our gift vouchers are online, meaning they are delivered directly to your nominated email address (either yours or your receivers) almost instantly! You should expect the gift voucher to be fully processed and delivered to your inbox within ten minutes of purchase.

Some of our products (eg. Adventure Packages and Night Jump) are printed vouchers. These will be mailed out to your nominated postal address within 5 working days, or if you have selected the Express Post option, you will receive your voucher in the mail even sooner (2 working days).

International Deliveries

Can I send a gift voucher overseas?

Yes, the gift vouchers can be delivered to any nominated email address. Printed vouchers can also be sent internationally - additional postage will be charged.

Refund Policy

Can I get a refund on an unwanted gift voucher?

Gift vouchers are non-refundable but you can transfer them to another person.  Please call us on 1300 663 634 if you wish to do this.
Please note: I.D is required upon check-in.  If the name and gift voucher number on the gift voucher does not match our paperwork the purchaser will be contacted to verify the validity of the gift voucher.  If we are unable to contact the purchaser, full price will be charged.

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